Product
Product management, roadmaps, lifecycle
Start product recommendations with rules, not AI.
Start product recommendations with your best sellers and clear rules. Separate customer and product eligibility from ranking before adding an AI model.
Pricing rules when a guest becomes a known customer
Decide what happens to a selected offer after login reveals the customer's eligibility. Explain any price change and preserve the accepted offer through checkout and billing.
A checkout countdown has to earn its delivery promise.
A checkout countdown can create urgency or support a real delivery promise. That promise needs clear rules for what changes at zero, which date to show, and how it survives payment.
Customer accounts: separating users, owners and permissions
A person may manage a service they don't own or place an order for a company. Keep the user, customer, permissions and order context separate.
How we used feature data to cut a telco app's scope
We analyzed engagement across an entire app feature set. Over 40% of the candidate scope generated less than 2% of measured engagement. I use that evidence to decide what deserves a place on the roadmap.
Which decisions should your digital team own?
A digital team needs authority to decide, say no, and change course when evidence changes. Agree on risk limits and escalation points before delegating those decisions.
Moving from IT delivery to product ownership
Follow one product decision from customer problem to release. Check who chooses the work, who can reject a request, and who owns the result.