Topic
Case Study
Breakdowns of what worked and what didn't
№01
AI Math, Not Magic
Four Calendar Days, One Person, One Full Redesign
№02
Full site redesign, end to end: design system, admin stack, the lot. Four calendar days, one person, two evenings plus a weekend of real work. The interesting bit isn't the speed. It's what the new ship velocity asks of teams.
Speed Isn't Service
Klarna's AI U-Turn Isn't a Failure Story
Klarna automated two-thirds of customer service, cut resolution times by 82%, then admitted quality suffered. The real story isn't about AI failing.